Right now, the CRA is doing a lot of work to address the problem with the information provided to callers. My colleagues have spoken at length about that to parliamentary committees in the past few days. We have a 100‑day plan, and we are looking not only to increase our call capacity, but also to identify what we can do to give people online self-service options. We are examining our operations to see where we can provide faster service, so that people don't have to call the CRA.
