Thank you so much for the question.
Veterans Affairs remains committed to making sure that all of our veterans have access to services in the language of their choice at whatever point of access they enter our system, whether that's by phone, in person or, certainly, through our web publications.
We monitor our claim intake and our response to make sure the applications we receive in French, as well as those we receive in English, are dealt with on a parity basis so that we're providing equal service in terms of response. Our staff are trained to offer that service in both French and English. We have a number of bilingual staff and, in francophone regions, we certainly have the capability to deliver service in French right across the country.
