Yes. I think they are trying to get more than is available, and, as a result, it backfires. I don't think it's nefarious or anything like that. I think they have instructions to collect what they can and, rather than do what other businesses would do, which is take what they can get, they're holding out for a bit more. As a result, it backfires and, in some cases—not all cases; I don't want to place a blanket on it—they end up getting less.
