Good morning. Thank you so much, Madam Chair and committee members, for the invitation to appear this morning.
My name is Amanda MacKenzie, and I'm the director of public affairs, advocacy and strategic communications at March of Dimes Canada. I was here in June, but I'll remind you that for 75 years, March of Dimes Canada has worked alongside people with disabilities and their families and caregivers to deliver attendant care, employment services, children's programs, home and vehicle modification programs, and much more across the country.
When I'm talking today about some unclaimed federal benefits, I'm talking about the actual people we serve. We very much support the automatic tax filing measures in Bill C-31. We welcomed them when they were announced, and we told the Canada Revenue Agency so last year. We undertook a consultation with our community, and there is a huge amount of support for this measure in the bill.
I want to explain why this matters for people with disabilities and what we're asking the committee to strengthen. For people with severe disabilities, the risk of living in poverty is twice as high as for people without disabilities. Much of the federal government's disability income support is built on a tax return. The Canada disability benefit, the disability tax credit, the Canada workers benefit disability supplement, the child disability benefit, and government grants and bonds in a registered disability savings plan all depend on a filed return. When a person with a disability does not file, they don't just miss a refund; they miss the benefits that were designed for them.
In our 2023 report with Prosper Canada, called “A Benefit without Barriers”, people told us that filing feels like a low priority when you rely on income supports at the provincial level, unless a benefit actually depends on it. Billions of dollars in disability benefits go unclaimed each year as a result of people not having access to tax filing. Automatic tax filing is one of the most practical tools that the government has for changing that, but how it's done will decide whether it works. We have four recommendations.
The first is to tell people very clearly and protect their benefits. Notices must be repeated and accessible in plain language, large print, braille, audio and sign language. People must know that a return will be filed for them and must be able to opt out. We share the concerns the taxpayers' ombudsperson raised, including that the bill sets no dates for notice or filing. We ask the committee to fix this through amendments rather than lose a pathway for people who have fallen out of the system and cannot easily use an online account.
The second is to have no cliff. The ombudsperson also pointed out that people with disabilities could eventually lose eligibility. For a person with a disability, a benefit that quietly stops is not ideal. People need a supported transition before eligibility ends, and the rules must allow for changing circumstances.
Third, keep a human being in the system. Automation cannot replace a conversation. People need agency staff who are trained to support many different kinds of disability, with no time limit on the call—by phone, in person and online. Trusted community organizations, including disability organizations, must be resourced to help. ESDC's social development partnerships program's disability stream, or SDPP-D, is right now funding benefit navigation services where automatic tax filing could be added.
Fourth, use what government already knows and measure results. The CRA knows who holds a DTC certificate. Those people should be a priority for outreach. The agency should be reporting publicly on uptake, opt-outs and benefit increases, including for people with a disability, and should have people with living and lived experience helping to design and test the system. March of Dimes Canada already works with Service Canada in user-testing its products. We'd be delighted to do so with the CRA on automatic tax filing.
We support this measure in the bill. Done right, automatic tax filing is how a benefit reaches the person it was written for. We'd be glad to work with the committee to get it right.
Thank you so much. I welcome your questions.