One of your recommendations was that CRA should continue providing trained staff who can actually help people. Why is that so important? I know there's a senior in my riding who has been fighting with CRA for four years. Let me tell you, she has spent so much time on the phone. This lady is amazing. She's willing to just sit on the phone and wait, as many Canadians have to do when there are mistakes in their filings. Maybe explain to us why having actual staff, a person and not just a phone line, is necessary.
