Thank you, Madam Chair.
Good morning to my fellow members, and thank you to the witnesses for being with us.
Ms. MacKenzie, in your opening statement, you talked about keeping humans in the system, saying that there shouldn't be a time limit on calls. I understand that people with disabilities—I'm in contact with many of them—need time. They especially need to feel that they're not being rushed, that people are there to listen to them, however long it takes.
Could you explain what you mean about the time limit on calls? Are calls timed? Are callers hung up on after a certain amount of time? How does it work?