Right now, there is a significant backlog of complaints that are awaiting processing. It would therefore be important to deal with this backlog. One way of doing that is to rely on the involvement of private businesses in that exercise to ensure that the process moves forward as quickly as possible. Some people have said that this concerns the private sector and have implied that airlines will work things out. However, it would seem to me that these companies have a reputation to protect. They are active in this area and they don't stand to gain by being connected to these types of things.
Can you tell us how you see that? Personally, I think there's no risk. On your side, how will you make sure these businesses, which will collaborate in this process, will be impartial?
