Thank you, Madam Chair and Madam Clerk.
Minister, thank you for your ongoing commitment to our great country, and thank you to your officials today.
Minister, your government gave the CTA $76 million over three years to increase complaint processing capacity and modernize the system. Today, we're looking at a backlog of 100,000 complaints and years of waiting for people to have their cases heard.
What went wrong, and who has been held accountable?