Where the APPR went wrong was that Parliament was never told what the laws were. It gave all of the authority to the government and the CTA.
For example, under Bill C-31, airlines could choose from government-designated private adjudicators, and the airlines could pay the cost of resolving complaints against them. How does that guarantee independent adjudication for passengers, Minister?
The problem with the APPR is that you've always had all of the cards and Parliament keeps giving you the power, but things never seem to roll. Can you please explain the private adjudicators and whether that's independent adjudication for passengers?