Minister, I think you explained quite well in your opening remarks that the regulatory-making authority would be transferred to you so that there could be clarification of the process. This would improve the process and, at the same time, you could clear the backlog by transferring that backlog to another party that could resolve it more quickly. Am I understanding that correctly? Both of them would improve efficiency and probably lessen, I would think, the number of unresolved complaints that exist in the system.
How does clarifying the process reduce the number of unresolved complaints?