That's great.
I think I read that you've already said there would be harsher consequences for repeated infractions and greater transparency, with passengers being able to opt for their confidentiality to be waived and those cases to be.... Then you have a four-part process, as I understand. You're clarifying the process for dispute resolution for the future, reducing the backlog completely in the most efficient way possible to get caught up, and then increasing accountability and transparency in the system.
Would you say that sort of covers—