We want to introduce a system where a deterrence due to potential fines, which could be a maximum of $1 million, will be a big consideration for airlines when it comes to their behaviours. The agency will continue to have the option and capacity to investigate cases where airlines exhibit behaviours that are contrary to the provisions we are going to put in place. In that sense, I think it's a good balance.
Airlines will now bear the costs associated with dispute resolution. They will now face much higher fines. They will pay a very high price for what I would call systemic or systematic behaviours.
Basically, we obviously want to have airlines address customer needs, give genuine grounds and reasons for delays and continue to work hard to keep to the departure and arrival times they promise their customers.