Thank you.
I want to offer some on-the-ground perspective based on some real-life experience in this.
To our officials who are here from CRA, thank you.
The issue with CRA is that they're so backlogged anyways. This is the case: My wife files for a number of seniors at a seniors centre in Calgary every year. There are many seniors who are going to benefit from this program, thankfully. Everybody's very supportive of making sure that the people in that group get that automatic filing from the government. However, there are others whose situations become more complex with filing that's done automatically on their behalf. I can tell you, having dealt with CRA before on many filings, that the onerous process of undoing a mistake made by either CRA or the taxpayer is an endless one that takes hours of both the participant's and the CRA's time.
The backlog is going to increase if we have these. I hope there are some movable minds on the other side of the table here. What we're talking about is that if you catch 90% of your target here, you're winning hands down with that 90%. The other 10% are going to be exceptions to the rule, using ballpark figures, and you're going to create a lot more work both for them and for the CRA, because their situations do change, particularly later in life. Somebody might pass away. There are a bunch of things that happen that are no longer automatic once you reach a certain stage of life.
These are things where you have to consider the reality of the on-the-ground situation and why that little, let's call it, portion of people does not want or need automatic filing. That automatic filing will be detrimental to both them and the system that monitors the payments they have to make and how much undoing is going to have to happen as a result of a fake filing that they never agreed to.
There's where your perspective needs to look at who we're serving here. Serve the 90%. Get them taken care of. Make sure the 10% who may be the exceptions, particularly late in life as their situations change, don't get embroiled in a system that's going to cause them or, potentially, their heirs and successors a whole bunch of paperwork to get through a situation in which it looks like something was acquiesced to by a taxpayer that they had no part in.
We're potentially creating a huge problem here. When we go forward with those who will willingly go into this system, we'll catch 90% of our target audience. I'd like to make sure that we look at that as far as what to do.
While the officials are at the table, let me ask that question of them.
For these people who are usually on straight government filing—here's your revenue, here are your expenses, and it's easy—how often do you have to undo returns in the process of refiling and do the onerous work that goes into that, from your perspective? How many man hours, woman hours or person hours would that take because of the revisions that happen right now but, in this case, would have to happen at a significantly elevated level?