I know there are complex cases, as there are in all departments.
I can't comment on the timetable for resolving particular cases. However, I can tell you that I am in ongoing discussions with the commissioner and with the case resolution management team. We have an internal committee that looks at the more complex cases to try to find solutions for employees as quickly as possible.
There is also an ombudsman in the department who can support the other human resources management processes and contribute to making the processes less formal. That is an avenue that can alleviate employees' fears.