In response to your earlier question, as I said, there is no statute. Canadians who are unhappy with consular services can and do raise their concerns ex post facto. Some do it through their member of Parliament. Some do it by writing to the minister. Some do it by telephone. We do conduct client satisfaction surveys. We do these both on the web and at the point of service. The vast majority of these satisfaction surveys come back very high, but they are for routine services--in other words, did you get a passport within the timeline of service?
On November 3rd, 2009. See this statement in context.