Thank you very much for your question.
I'll make a couple of remarks, and, Stéphane, if you want to add something, I'll certainly invite you to get into more detail.
Let me start with the Syrian Arab Red Crescent and the nature of the national society even before the conflict. It's very well respected for actually having reached throughout the entire country, and it does have a very active network of existing volunteers, in all of the country. It's not a question of reaching out; it's a question of actually having the capacity and ensuring we are able to continue to support that capacity—the local volunteers, the local branches of the Red Crescent Society.
In terms of volunteers coming forward, one of the remarkable things in situations of crisis—and we've faced the same thing in Canada when we've had a natural disaster, or any kind of situation—is that people spontaneously volunteer. People can see the relevant actor in their community, the humanitarian organization that can actually deliver assistance, that might be delivering assistance to their neighbour, and they want to take action. They want to be part of the solution. They come forward spontaneously. It's not a question of having to look for people, so much as that people are coming forward.
Then you have to be very careful at integrating new volunteers to ensure that they.... They might be very well-intentioned, but do they understand what it means to be wearing the emblem of the Red Cross or Red Crescent? That emblem means very particular things, in terms of neutral, independent, humanitarian action. Ensuring that volunteers understand that, and that they will incorporate that in their behaviour so there can be no accusations of favouritism in the relief distributions or the medical assistance, is important to us.
In terms of the documentation, we are very careful, within the reasonable environment that we're in, to document who is getting assistance. We need to be accountable also for the resources that are put in the hands of the Red Cross family system, so we are monitoring.
We work with beneficiary lists of who is where. Whether it be people who are in a public school and they've taken refuge there...we are able to visit. The distribution is done in relation to the need: how many people are living in this school; therefore, how many relief supplies need to be delivered?