That sounds like a rule book answer, with respect. This was a family that was travelling and had items stolen, including the children's EpiPen. Three of them were Canadian and one was a permanent resident. I think all Canadians and all parliamentarians would expect that family to be helped or for our visa office or our consulate to be in touch and facilitate the mother in this case.
Sometimes the best bright light of your department is finding these shortcomings that have existed under blue and red teams. I'm not trying to politicize this more than I need to, but there will be more and more cases like this one. As we see more dual citizens, as we see immigration levels maintained, we're going to see situations of Canadians and their family members in distress, and one of them will perhaps be awaiting citizenship.