I'm going to interrupt you there. I don't want to make it seem that I'm frustrated with you; I'm not. I think you can help highlight these challenges we have. This case has frustrated me for the sake of the family. I feel we let them down.
Do you have any details on how discretion is exercised in these cases? Is it a certain managerial position, or is it at the discretion of a front-line visa or immigration officer?