The first thing we do is ask for access when we become aware of a case of a Canadian, whether dual or not. If we don't get access, then we will persist with the local authorities, insisting on getting access. That could be through informal means. It could be through diplomatic notes or diplomatic démarches.
Once we do get access, we have to get the agreement of the person that they want our consular services. If they do want our services, one of the first things we'll do is ask them for the name of their designated contact in Canada so we can liaise between their Canadian family and them. Then we can act as a conduit, for example, if they need money forwarded to them. We can also make sure that they have access to appropriate lawyers and have a list of lawyers provided to them.
One of the reasons we have a designated family member in Canada is that often they need to transfer money to pay for that lawyer. If there is any allegation of mistreatment, we'll make sure that that's looked into, and we'll also have a regular schedule of going to see that person. Most of all, we want to make sure that due process is followed in the criminal or civil matter that keeps them in jail.