Thank you very much.
I would like to talk about Hurricane Irma again. I remember the first case I dealt with when I was at the consulate. I was in the office that worked with China, and one of the most important parts of our work was to reassure families here in Canada.
My office has received many calls about Irma. Some people said they were on hold for an hour on the department's phone line. Those calls were from people here in Canada whose family was affected by the hurricane. Some people said they were sent to voice mail.
I know there is usually a response centre here in Ottawa to answer questions from persons in difficult situations and from Canadian families and friends to give them some information and reassure them.
We have seen media reports indicating that many people were dissatisfied with the service provided by Global Affairs Canada.
How did the mechanism work? Was the response centre set up quickly?
It really seems there were some bottlenecks. Have you learned any lessons for the future? Where do you see room for improvement?
Thank you.