We won't help them facilitate the payment of ransom, but what we will do is advise them on the risks associated.
For example, the person who is at the other end of the telephone may or may not be a legitimate third party interlocutor. If we're aware that this person is not, we will advise the family accordingly, because it could be a simple fraud. If there is anything we feel they could potentially say that would impact the safety of the hostage, then we'll advise the family accordingly and help them work through that.