Thanks for the question.
I spent some time in a past life working at the Department of Foreign Affairs, though not directly on consular files, unless it became a problematic file for the government. I've seen extremely careful and diligent work by consular officials on some of those cases. I've seen times when families were banging on the government's door, suggesting the consular officials weren't in contact. That's not always true. I think that's a mechanism to get the attention of the government in some cases.
I've spent time with foreign hostage families who have had similar experiences. In some cases, the government of the day in that country was attentive to their views, and in some cases, they too were banging down the doors.
As somebody who is not involved directly, it's hard to know which is which.