This is temporary, yes. We will move to a new space in five weeks. We'll double capacity at that point. We're also looking at expanding our call centre here. Our service standard is that we respond to 90% of the calls, and we want to return to that.
February 22nd, 2007 / 3:50 p.m.
Chief Operating Officer, Passport Office, Department of Foreign Affairs
This is temporary, yes. We will move to a new space in five weeks. We'll double capacity at that point. We're also looking at expanding our call centre here. Our service standard is that we respond to 90% of the calls, and we want to return to that.
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