No, they're not. Our demand right now for mail-in services is outstripping our capacity by four to one. And mail-in services are different from walk-in services because you can't shut the door; the mail keeps arriving. So if we have the capacity to issue 2,000 passports a day, working overtime, working our people as hard as we can, and respecting the laws that exist for things like overtime, we are hoping to get back to normal service more or less by March 31-mid-April. That's not for all lines of service, but for the majority.
We are taking a very tactical approach. We realize we have a service issue in the north. We are opening up Service Canada outlets as we speak. We hope to have 57 online before March 31. While it won't resolve the printing issue, it will resolve the access issue. So that those people can have a reasonable presumption that they will be served in our normal service standard, we are shifting our focus to what exists in the receiving agent program right now. As those receiving agents unfold for people in remote areas, they'll be able to get service within 20 days.
The lineups are very long at our walk-in offices. There's no doubt that people are getting passports within 10 to 12 days in our walk-in offices, and urgent service is always available. Our goal is to have the majority of it back online more or less by March 31. Twenty days is our service standard for mail-in. If we get down to 22 or 23 by then, that will have been a major achievement.
In terms of passports online, our problem is bandwidth. With regard to Public Works and Government Services' ability to help us to respond, they didn't budget for it, and neither did we. Nobody forecasted demand like that. So that's being worked on as we speak. I don't have a finite answer on when it will be complete.