That's right, exactly. So the bulk of the work is done by the building staff or building management themselves. Part of the theory is, as I said earlier on, that it's a learning process for them in going through this.
Executive Vice-President, Building Owners and Managers Association of Canada Inc.
That's right, exactly. So the bulk of the work is done by the building staff or building management themselves. Part of the theory is, as I said earlier on, that it's a learning process for them in going through this.
See context to find out what was said next.