One of the other neat tricks with the public service is that you open a call centre. They ask questions because you haven't been able to process the actual thing that you're supposed to be doing.
I recall years ago, when EI was always backed up and we were getting calls. So what they did was they opened a call centre. Well, that didn't satisfy the people. Eventually they actually got the systems in place; the cheques got out on time. The need for this massive call centre really isn't there, and the people aren't half as frustrated.
So I often wonder whether we can tackle the problem right off the bat, where it is, instead of trying to placate people, which doesn't really work anyway.
One of the big problems is that you have all these term employees. You said to me that after three years they become permanent. Well, no, they don't. They have all kinds of tricks to prevent them from becoming permanent. It's not unusual for people to work at term jobs within the public service for years on end and they never become permanent. So I think you need to look at how you can be that loyal to your employer if you never know whether your job is going to come to an end at the end of the year or what's going to happen. You don't build up loyalty and you don't really build up the kind of expertise that you need.
Are there any other questions from anybody?
Mrs. Charlton hasn't been recognized.