Usually, from the moment the representatives of a company know there is a problem, they can try to resolve it with the department concerned. If there is no resolution, they can turn to the tribunal, but there are deadlines that must be very strictly observed. You have to file with the tribunal within 10 days after observing the problem. When a complaint is filed within 20 days, it can't be accepted. The tribunal is supposed to render decisions quite quickly. It usually tries to do that within 90 days, but that can go up to 135 days.
