As I said, we usually receive a complaint in writing. The members of the tribunal decide whether or not to accept the complaint for investigation purposes. That's the first step. If we decide to investigate, we send a copy of the complaint to the department concerned. The department then sends us its version of the events in writing, and the reason why, in its view, there was no violation of the agreements. Then the complainant sends us its comments on the department's response. Then the tribunal makes a decision. There usually isn't a hearing. The decision is based on the written representations that we've received.
