Our health and safety department has been working with Canada Post ever since this problem surfaced. Three of our representatives spent two weeks in Fredericton driving around and looking at every route, because Canada Post pulled mail delivery from 1,100 households last week. We had them drive around and look at every one of those delivery points on those routes.
We're involved in some discussion around an ergonomic study that was done by the National Research Council. We're trying to work out a process right now and reach agreement with Canada Post. We agree that there needs to be....
If by preventing the problem you mean stopping the complaints—