If the complaints are about the awarding of the contract, then suppliers have a place to go to complain about it, the CITT. If the complaints are about a systemic problem.... For example—let me be a little specific here—if a supplier comes to us and says, “I was not awarded this contract and we think something happened with the evaluation process”, and the contract is for $10 million, clearly it is not in our mandate to do an investigation based on that claim at all. But we want to hear about this, because if we hear two or three of these, we may think there's something wrong in the evaluation process in a department. We would then go back and do a practice review of the evaluation processes of that department, whether it's Public Works or Transport or Health or DND, or whoever is involved, and take a look.
We do not have the power to overturn a government decision. We could not get back to the supplier and say, “You should have been awarded the contract”, but we will look at the root causes of the situation and we will work with the deputy minister to make sure this thing is never repeated. That's where our value added will come.