The answer to the last question is absolutely. We've been prepared to receive complaints from the 1st of May. The legal limitation on that is that the issue about which you are complaining must have happened after the 1st of May. The government did not backdate it; it's a forward-looking act. That's one part of it.
The second part of this is that I can't comment on the CITT expense. The CITT will be here, I'm sure, and they'll talk about it.
But can I just emphasize two things about our services? One, there is absolutely no fee for our services. We do not charge for doing a complaint investigation. So there is no charge for coming to us to lodge a complaint. Second, there are no lawyers required and no legal fees. There is nothing in our business model that requires anybody to bring a lawyer with them. I have nothing against lawyers; I have a degree in this area. All I'm saying is that would complicate and make the process long and expensive, and that's not part of it.
For long-drawn-out complaints, we will offer an alternative dispute resolution mechanism in which you don't have to go to court and have a long-drawn-out process. And we're hoping that both the supplier and the government will take us up on this.