The Commissioner of Official Languages noted a number of shortcomings when it comes to services provided by the federal public service in both official languages to Canadians who ask various departments questions or contact them. Those shortcomings are not only in terms of Canadians being able to speak to someone in the official language of their choice, but also in terms of the answers received by email and the e-mail response time.
Do you think there is a guideline from the government, especially when it comes to staffing, to correct the problems raised by the Commissioner of Official Languages? Is there such a concern? Does the government want to resolve those issues?