First of all, now that I have a much better understanding of my actual role than I did a year ago, I've taken concrete steps to not attend any luncheons or group meetings involving heads of agencies, deputy ministers, or CEOs, as defined under the act, to avoid any impression on the part of anyone that I'm being cozy with anybody who might be the subject of a complaint currently or in the future.
For each case that comes in, I have access to the case management system, so I can flag it the moment a case comes in, if I sense that there is a reason to recuse myself. I have done that systematically and I'll continue to do that.
At the end of the day, it's an act of faith, of course. People have to trust my judgment and my commitment to taking the adequate steps quickly, when such a conflict arises. But I'm fully committed to doing it. I started to do it, I've done it, and I think it's essential to building the confidence we are talking about.