There's probably more to it than that, especially in the area of how you manage a large number of servers. Virtualization, which is what everyone's moving to, really was a huge help to us and allowed us to remove a very large number of servers in a very short period of time. We adopted virtualization very robustly. So I would say that new technology was definitely a big help to us.
We couldn't have done it without our staff; it wouldn't have worked. We asked a lot of them. We put them in very difficult situations and they responded brilliantly, and they still do to this day. So I would absolutely say that the staff were a huge part....
The one thing you didn't see, from a critical success factor, was governance through our whole organization, up to and including the Management Board of Cabinet. They were aware of what we were doing. We had incredible deputy support to do this. We had support from our business ministries. The governance piece around this was vitally important. Even for the application modernization that one of your colleagues was speaking about earlier, which we're still doing to this day, the governance of that and the involvement of the management board have been critically important as well. Every six months, we report to the management board on that project. We know they're interested; they ask good questions. That was a large part of the success as well.
We really did have a lot of factors—we had the stars aligned—and that was a big part of our success.