Actually, otherwise it's a requirement that remains a little theoretical.
On page 17 of your report, you talk about a complaint involving the awarding of a service contract. It involves a conflict of interest. It reads here:
The Office's investigation did not provide evidence to substantiate the allegations. However, the Office concluded that the situation raised the "perception" of conflict of interest or the possibility of unfair advantage. And at the bottom of the page, it reads:
The Office's recommendations resulted in the Department's decision to terminate its arrangement with the bidder and to take corrective action to improve its procurement practices.
What measures did you take to avoid situations where there was the appearance of conflict of interest?