Thank you for the question.
I'm trying to think of the number, but I would say in general we have some 500 investigations. I'll correct that for the record if I'm incorrect about that, but I believe it's in the range of 500 complaints or cases that are brought to our investigations branch on average every year. They're reviewed by our jurisdictions directorate and then we have to determine whether we have both jurisdiction and grounds to launch an investigation.
They come to us in a number of ways. Sometimes departmental monitoring will bring them forward; sometimes it's the commission's audits that will uncover cases; then we have individuals as well who bring cases forward to the commission. The commission is always open to anyone who wants to bring forward a complaint or a concern. We are an independent organization and, using a legal test, we review those concerns independently and then make a determination as to whether or not it would be appropriate to launch an investigation.