Yes, the person or company can turn to us.
In a situation like that, we basically have two choices. It may be an issue that deals directly with awarding a contract in particular. If the complaint falls under the regulations, we can undertake a review of the complaint.
If someone raises a somewhat more systematic issue that demonstrates the possibility that one or more departments are in the process of undertaking a procurement practice that may be detrimental to fairness, openness or transparency, we take this into consideration when developing topics for review in our procurement practice reviews. We then review departmental practices more systematically to review their procurement processes and see if we can make recommendations to increase or improve fairness, openness and transparency.