I am familiar with this particular case. and it is very complicated; I don't dispute that. For the fact the pay centre has not provided as prompt a reply as possible, I apologize, and I will take that back, Mr. McCauley.
That said, as part of the process the minister has outlined, and as has been shared with members of Parliament, within the escalation team that we have at PSPC we are adding resources to be able to take on these cases and provide more personal assistance to the individuals who are having the difficulties you've outlined, with a view to being able to resolve more of them more quickly.
However, to be able to triage and ensure that we are addressing the most serious cases, we are asking MPs' offices as well as unions to use a comparable process to identify for us the key, critical issues, so that we can home in on them as quickly as possible.