It depends on the nature of the contract. In the case of HICPS, it was 20%. I bid on that with another claims outsourcing company, and it was difficult to get to 20%, but we got there. We bid against an incumbent, and I don't think they've ever met the 20%, and I don't think anybody has held their feet to the fire. Part of the solution for any of this is to make sure we have compliance measures that work.
On April 26th, 2018. See this statement in context.