I think it is important to understand that, when we are providing any service to any Canadian, from time to time we change service. We change service from one rural post office to another post office. The processes of moving our service to all Canadians—whether they are getting it at the retail store, whether their mail is being delivered to a rural post office, or whether their mail is being delivered to a community mailbox—have been in place for a very long time. Those processes continue to guide us as we deliver nine billion pieces of mail. We deliver over 200 million parcels.
On May 12th, 2016. See this statement in context.