Ms. Marie Lemay at the Government Operations and Estimates Committee

On May 17th, 2016. See this statement in context.

May 17th, 2016 / 4:55 p.m.

Deputy Minister, Public Services and Procurement Canada

The 85% figure was based on the results from previous years.

At Public Services and Procurement Canada, many client service surveys are carried out and these are consolidated. The translation bureau is going to be using a new method for client satisfaction surveys. The 85% was based on previous results.

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