I spoke about favouritism, and it's the old-fashioned favouritism, as both of us said in our remarks. It comes down to who you know. It's not necessarily the best qualified people getting those jobs, and our members see that. They see that in just about every staffing process. They can see the favouritism.
We talked about the creation of these pools. As I said, that raises the expectation, because you get into this pool and it's like, “Great, I'm in the pool. I'm qualified, and now all I have to do is wait to get picked out of the pool.” Then all of a sudden, along comes Mr. Richard and then, boom, he gets the job.