I really haven't had that issue to deal with in the private sector. I think the people are always open at Transport Canada. I have met with SSC procurement people in my new role, and they were very open and very understanding in explaining to us the new systems, because we weren't told. Sometimes things would change. For example, HP has standing agreements with departments. It was divided in two; some went over to SSC and some stayed in departments.
We weren't aware of that until we met with the SSC procurement and were told. They said communication had been sent out. It may have just been an anomaly, but the question is very fragmented. I've always found that the people are open. They're working very hard to do the right thing. These people are committed to deliver the right services. Sometimes it's just the amount and the competency of the people they have, because sometimes it's hard to replace people who have the required skill sets. That's when, if you have a centre of excellence, you can build that, transform it, and make sure you have the people coming up who can deliver those services.