No question. The concept of horizontality had already been introduced. In 2002, when I came in, I became one of the CIOs for the clusters back then. There's no question that there had been a lot of work done to actually forge that relationship between CIOs. It's something we work hard on, and extremely carefully, to bring those CIOs together.
I'm not going to say it was sweetness and light. It wasn't anywhere near what SSC confronted; absolutely not. I think a lot of that hard, hard work of convincing people of the benefit of shared services had been confronted, but it was still a massive exercise in culture change to get people on board. It was. I mean, they'd been in those positions, even within their clusters, for eight years, and you had to rip them away.
I heard what Grant said, that you're relieving.... Some CIOs are much more comfortable in dealing with boxes and wires than they are with the really nasty stuff of applications. Clearly they were uncomfortable with that. I think we were a microcosm of what happened up here. We had broken some of those bonds, for sure, but there were still huge culture issues to overcome.