I think that's just the culture of what things are when you have an organization. In my case, I had two or three ministries to service. I was very focused on servicing those two or three ministries. If a server went down somewhere that impacted somebody's application, I knew who would be fixing it. When we moved into a shared services world, I didn't know anymore.
Culturally, for a CIO, you shake. You lose sleep. You don't know what to do anymore. This is why the process has to be absolutely bang on and the relationship has to be just humming, because bumps do happen, as you well know.