That's what we did, but also, there was a pretty well-developed set of processes in the industry around managing large-scale organizations such as this. There were things such as ITIL and other things. I won't bore you with all the technical terms, but things had evolved after a great number of years, and part of what we were trying to do was to say, let's do these things in a much more standardized way so that we can get standardized measurement and standardized execution and standardized results.
On May 31st, 2016. See this statement in context.