Would you say, then, that there's a culture you've managed to successfully develop within VIA Rail?
One of the things we've heard is that sometimes, even if a department has a good policy, at the hiring level, the hiring manager may not have that expertise or access to that expertise. It ends up being extra work for them, and then that's work that may not end up getting done. Then they make a decision about hiring based on what they know and what they're comfortable with, as opposed to doing that work every time.
If we're trying to recommend to government departments how to do this well—“Look at VIA Rail”—what more can we say other than that VIA has successfully developed a good culture? What can we tell them that they need to do in order to be able to get the person who's doing the hiring to feel more at ease with the information that they're getting off a military person's CV?