I'll make a quick response.
To me, it starts with targets. It involves three departments: the Public Service Commission, VAC and CAF-DND—and then all departments across government, ultimately. They are large bureaucratic organizations. Putting targets out there and helping people understand how to achieve those targets or why they're not achieving those targets will focus attention on the processes that are currently in place. I think focusing on the myriad processes that are there will have some marginal benefit, but it really starts with targets, making people accountable and then understanding why we are or aren't achieving those targets.