In early June, when we learned about the growing number of problems, we decided that we had to provide employees with a process by which they could contact us directly, and we would then forward their requests to the departments, or else we would find a way to accelerate the process in certain critical cases.
That is why we set priorities for our work. I hope you'll be reassured to hear that if someone hasn't been paid, he doesn't have to wait. Ideally, he would speak to his manager and his department. If there's a problem and nothing happens, he could then contact us directly and we would take the necessary steps. If we have the information, we will move forward; otherwise, we will get the information from his department. There's a way for people to contact us and get money quickly, in addition to salary advances, which are available. This goes for people in the first category, in other words, priority one.
We've also put a process in place for people in the second category, or priority two, and that list is a little longer. At the same time, what's interesting is that we've confirmed with our colleagues at Service Canada that people going on parental leave, for example, don't have to wait to get the document they usually receive when they start their leave, the Record of Employment. They can submit a request directly to get their employment insurance benefits. They can still move forward while we are fixing the problem.
The other positive aspect has to do with the backlog, which is outlined in the document we handed out earlier. People who submitted transactions before Phoenix or who've been in the system for some time can look at this and know that their transactions will be resolved within a certain timeframe—