I will let Mr. Liddy answer that, but I think it's important for me to make sure it's clear that nobody went ahead or recommended to go ahead with a system that we thought would experience the difficulties that we did. Yes, the implementation did not go as planned. We're not happy with that; we are doing everything we can to fix it, and we have to put a lot of measures in place, but if we had thought that would be the case, we obviously would not have proceeded with implementation.
On September 19th, 2016. See this statement in context.